Terms and Conditions

The following Terms & Conditions apply to all orders placed by the Customer hereinafter referred to as ‘you’, with Comtec Service Ltd hereinafter referred to as ‘Comtec’ or ‘we’, for all products displayed on the website.

This online shop is owned and operated by Comtec Service Ltd. These Terms and Conditions govern your use of the website. By visiting or shopping on Comtec Service Ltd online, you agree to be bound by these Terms and Conditions of use, as well as other policies posted on the website.

Our address and contact details are:

Comtec Service Ltd

KW30, Corradino Industrial Estate

Paola  PLA3000

By using the services, you warrant to Comtec Service Ltd that you have the legal capacity to enter into these Terms & Conditions with us. Comtec online does not sell to minors, if you are under the legal age, please ask a parent or Legal Guardian to effect the purchase on your behalf.

By using, viewing, transmitting, caching, storing and/or otherwise utilising this website, the services or functions offered herein and/or contents or information on this website, you agree to each and all of the terms and conditions set out herein, and waive any right to claim ambiguity or error in this Agreement. Should you not agree to each and every term and condition set out herein, you are asked not to use this website and leave immediately.

Every effort has been made to display the products on the online shop as accurately as possible.

Comtec online does not represent or warrant that the descriptions of any products shown in Comtec Service Ltd are accurate and complete. If a user purchases a product from the Comtec online shop that is not as described, the user’s sole and exclusive remedy shall be to return the product in an unused condition for a refund for the value of the purchase as indicated the Refunds & Returns policy section.

All prices displayed on the website are indicated in Euro and are inclusive of applicable Malta VAT rates of 18%.

Comtec have the right to cancel any orders at our discretion and at no charge to the client. In this event the client will be given a full refund for the value of that purchase.

Comtec has the right to cancel any orders for products that have been listed at an incorrect price, rebate or refund, or contain incorrect information or typographical errors or are unavailable for any reason. Comtec Service Ltd will have this right regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, Comtec Service Ltd will issue a credit to your credit card in the amount of the charge.

If any provision of these Terms & Conditions shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

Delivery Policy

Comtec Service Ltd will be delivering your order to your door.  We will contact you via a contact number or email that you supply to liaise re delivery, therefore we kindly ask you to indicate the right contact number and email and include the best time for us to contact you. Comtec Service Ltd delivers within a maximum of five working days to local destinations. Deliveries are only done once the client is contacted and delivery arrangements have been communicated. This is the reason why supplying a valid contact number is important.

Delivery charges will be added to orders. This delivery charge applies to Malta and Gozo only and is of Eur 4.00. This includes packing and handling charges where applicable.

Comtec Service Ltd online have the rights to cancel any order if not all required client details are given such as Full name, address, telephone/mob number, email.  Comtec Service Ltd can contact you as a client for further information regarding your order/details or any other promotions related to Comtec.

Refund & Returns Policy

In accordance with Article 6 of Distance Selling Regulations, all goods purchased from Comtec online shop have a cooling off period of 15 days. Any goods returned during this period must be returned in the exact same condition as supplied.  Comtec online reserves the right to refuse any opened or damaged goods at its own discretion.  If you wish to receive a full refund, please retain the receipt and present it together with your product. All returns must be effected to the address mentioned in the Terms & Conditions section during office hours:

Mon – Fri (excl. public holidays) from 9:00 – 12:00 and 14:00 – 16:00.


Comtec online shop gathers the personal details of clients that pertain to the order processing and order collection/delivery. We keep the details safe and do not divulge them to third parties. New customers registering an account with Comtec will be automatically signed up to newsletters and promotional updates. Customers who do not wish to receive email shots from Comtec online should unsubscribe from our mailing list as soon as they receive their first email shot.

Payment Method and Security

All online purchases shall only be accepted against payment through major credit cards and local Debit cards that are accepted by our payment gateway.

When utilising debit and credit cards all card details are received and processed directly by the Endeavour Payment Gateway. The transaction is transmitted directly from you to the payment gateway in an encrypted format and over high-security SSL for maximum protection and confidentiality. For additional security, your three digit security code found at the back of your card is never stored by the payment gateway (CVV/CVC2). Without this number, any transactions attempted on your card without your authorization would be rejected.

The payment gateway is licensed and authorized by Visa, MasterCard and other card associations to act as a payment gateway and is fully audited and compliant with the Payment Card Industry Security Standards.

You undertake and agree to provide correct details for the purpose of ordering or purchasing goods from this website.

You also undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

Latest Edited on 09/29/2016

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